How to cancel orders, return items and get refunds
How to cancel an order.
Under the ''Consumer Protection (Distance Selling) Regulations 2000'' which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm you have the legal right to cancel your order and return goods back to us for any reason within seven working days from the receipt of goods (known as the cooling-off period).
With us you have 30 days to cancel your order and return goods back to us for any reason. Please follow the procedures below to cancel your order or/and to return your goods. Please contact us using the contact information below if you need any help at anytime.
We're committed about bringing you the best aromatherapy and home fragrance products at great prices. But occasionally we do get things wrong or the item you receive is not quite what you hoped. If we've made a mistake, please accept our apologies. If we could do a better job of describing the item, please let us know via our online contact us form!
If you are unhappy with your purchase for any reason, return it to us (in its original condition, unused with all tags attached) within 30 days and well give you a full refund or exchange - no quibbles. At presant, Just Aromatherapy does not offer a free returns service.
To Return Goods, Simply Follow The Steps Below:
Package your goods safely and securely - use the original packaging if this is possible.
Please complete the returns slip on your delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you request an exchange please indicate which exchange item you require or alternatively, if you are choosing a different item, please advise the product name and size ie: (100ml Grapeseed Base Oil) and quantity required.
Please note: if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will charge your card accordingly. We do not charge postage for any exchange items being sent out to you.
If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.
Just Aromatherapy does not have a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £32 this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Just Aromatherapy cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
Our returns address is: Just Aromatherapy 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
The European Consumer Protection or (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. We guarantee it will be refunded - within three working days of us receiving your returned item or cancellation.
Our contact details, if you need any help
If you need to reach us, you can email, telephone or write to us.