Just Aromatherapy's Help & Info Section.
UK Shipping is £2.49 per order (FREE over £35 for UK orders) and will be posted within 24/48 hours and usually the sameday when received by 2pm.
Republic of Ireland Shipping is £17.99 per order and will be posted within 24/48 hours. Republic of Ireland orders are usually shipped by DPD.
We mostly post orders by Royal Mail, UPS and DPD. Depending on the Country, Size and weight of the order.
International and Europe shipping is also avaliable (please see below).
We are committed about bringing you the best aromatherapy and home fragrance products online. And we want to keep you coming back! And where possible we have tried to ensure that most of the contact you would want with us can be done conveniently online. Your convenience is a very important thing for us. If you have any suggestions or need help on shipping, then simply contact us (our contact details are on the top of each page.
Making a Purchase
Making a purchase could not be easier. Just browse the shop, and click on any items that you wish to buy or to get more details. Remember there are no extras to pay for. Prices on our website are the only prices you pay.
When you find a product you want to buy:
Enter the quantity you wish to buy in the "Quantity" box (just above the add to your shopping cart button) and then click the "Add To Your Shopping Cart" button which places your selection into the shopping cart. You can take the shopping cart to the till at anytime, by clicking on "Checkout" (located on the top of every page).
When you have finished shopping, click the "Checkout" link at the top of the page, you will then be asked a few simple details that we need to be able to complete your order, like your delivery location (country and whether you need it to be delivered to an address that's different to your registered cardholder address).
Then click on "Continue" to move through the checkout and secure payment process. When you have completed your order you will receive a confirmation by e-mail. The e-mail will list the products you have purchased, your order total and the delivery address. Please double-check the information and if anything is wrong, please contact us the contact page.
Payment Methods & Ways To Pay.
We accept all major payment types including credit or debit cards and PayPal.
Paying by credit or debit card: Once you arrive at the checkout, select "Sage Pay (Secure Card Pyment or by PayPal)" you will then be taken to the secure Sage Pay payment page. Once you have confirmed your order you will be emailed a receipt for your records. We accept all major credit and debit cards, processed securely.
Debit Cards: Visa Electron, Visa Delta, Switch, Maestro and Solo.
Credit Cards: Visa, MasterCard, JCB, EuroCard and American Express.
All your personal and card details will be kept secure at all times.
Shipping & Handling
UK Delivery costs and options.
Please Note: We post all orders by Royal Mail, DPD and UPS, depending on the weight and size of the parcel. We post within 24/48 hours and we usually try to post orders the same day when we receive your order by 2pm. Delivery costs for all Uk orders are £2.49 per order and Free for orders £35 and over.
Not at home during the day? If you're out when the postman calls Royal Mail will leave a card telling you where you can pick up your parcel or how to arrange for redelivery at a time convenient for you. However, remember you can also have your parcel delivered to an alternative address if you prefer. Just fill in the desired address in the Delivery Address section at the checkout.
Republic of Ireland Shipping
Republic of Ireland Shipping is £17.99 per order (FREE over £125 for Ireland orders) and will be posted within 24/48 hours. Republic of Ireland orders are usually shipped by DPD and arrive in 3 - 6 Working Days.
International Delivery costs and options.
We deliver to most of Europe, and many other countries.
European Standard Delivery - Royal Mail Airmail, UPS or DPD Depending on the size and weight of the order: We offer delivery by Airmail to most European addresses. Delivery takes 3 - 8 working days.
Delivery to European addresses costs just £17.99.
To avoid disappointment and delays, you can only order items on this website that we have in stock.
We have a stock control system built into our website, so that when we are out of stock of an item the add to your shopping cart button is automatically removed, preventing you from being able to order, and in its place will be the words out of stock. This ensures that customers are unable to order goods we don't have in stock.
Our website tells you if an item is out of stock. We receive new stock every week, so there should never be long to wait if what you want is out of stock. But if for any reason your chosen item is not in stock we will contact you.
The prices you see on our website are the only prices you pay, with no hidden extras to pay at the checkout.
For secure online ordering always look for the golden padlock and check your browser starts with, https:// (s) stands for secure. We use the latest security methods for private, secure online ordering.
Credit Card Security -
We want you to feel confident about shopping on our website our electronic payment processes are certified for secure online shopping. The information transmitted online is strongly encrypted using complicated logarithm combinations. We accept most credit and debit cards and ensure your transactions with us are safe, private and protected.
All online purchases and communication between the shopper and our website take place in a safe environment using the latest security technology to protect you Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel across the Internet. That means that we only accept orders from web browsers that support Secure Socket Layer (SSL) technology, to ensure that the information passed is secure and tamper-proof.
We link directly to SagePay, where your details are then authorised and processed. This encryption makes it impossible for unauthorised parties to read the information you send. (in fact the only people that see the information are SagePay and you), we never see you card details.
How do i know when the payment page is secure? You can see the page where you are asked for your card number is secure because the address in the address bar of your browser changes. Normally it starts with http:// but it will change to https:// (the "s" stands for "secure") and you will also see a golden or green padlock symbol in your browser.
Shop With Confidence: With Our 30 Day Returns Guarantee - No Questions Asked & No Quibbles!
We aim to provide our customers with complete satisfaction in the products and services we provide.
If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or refund - no questions asked, and no quibbles! so long as it is new and unused, and in it's original packaging and ruturned within 30 days. We cannot accept returns on used merchandise, custom made products and personalised items. Please see our returns section below for more information about returning items.
All our products come with a one year guarantee against manufacturer's faults. You can return any faulty item back to us within one year of despatch. We will happily refund the cost of your postage if the item you are returning is faulty.
This allows you to shop in complete confidence - buying online is no different from purchasing your goods from a retail store or a mail order catalogue.
Reaching Us & Contact Details
If you need to reach us, you can email, telephone or write to us by mail.
Order Enquiries: If you have a query about your order please contact us anytime.
Or use the contact us link located on the top of every page.
01664 669 522 - Monday to Friday.
Just Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
How to cancel an order.
Send us a message telling us you wish to cancel your order.
If your order has not been despatched, we will cancel your order and refund your payment immediately.
If your order has been despatched but not been delivered, please refuse the parcel when it arrives and it will be returned to us.
If your order has already been delivered, please return it to:
Just Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
How to return an item.
We're committed about bringing you the best aromatherapy and home fragrance products at great prices. But occasionally you might need to return something.
If you are unhappy with your purchase for any reason, return it to us (in its original condition, unused with all tags attached) within 30 days and well give you a full refund or exchange - no quibbles.
To Return Goods, Simply Follow The Steps Below:
Package your goods safely and securely - use the original packaging if this is possible.
Please state which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you request an exchange please indicate which exchange item you require or alternatively, if you are choosing a different item, please advise the product name and size required.
Please note: if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will charge you accordingly. We do not charge postage for any exchange items being sent out to you.
If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.
Just Aromatherapy does not have a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Please keep your receipt as proof of postage.
Our returns address is: Just Aromatherapy 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
The European Consumer Protection or (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. We will refund as soon as we receive the return or cancellation.
Our promise to you is that you will receive the highest level of service at all times.
If you have a problem with your order please contact us.
We will do our best to respond to your complaint within 24 hours.
Disclaimer: We do not accept liability for any consequential or incidental damages or for any other indirect, special or punitive damages whatsoever that arise out of or are related to the purchase or use of any products or services from the site through us. While we work hard to ensure that the content on the site is accurate and current, we can't guarantee that the content will be free from error. We exclude any liability for any errors and omissions on the site. The access or use by you of the contents of this website is entirely at your own risk. Just Aromatherapy is not responsible for the content of external internet sites. We do not make any representation or warranty and expressly disclaim any and all such warranties and terms in respect of any products, services, information or materials. Whilst we have made every effort to ensure that the contents of this web site are accurate in every particular, it is not intended to be regarded as a substitute for professional medical advice under treatment. You are urged to give careful consideration to any difficulties which you are experiencing with your own health and to consult your General Practitioner if uncertain as to its cause or nature. We cannot accept any legal responsibility for any health problem which results from use of the self-help methods described.
Our single aim is to run our online aromatherapy and home fragrance business better than others and that you "can't go wrong" choosing from Just Aromatherapy! we take our customers to be our judges. If you think we can do something better though, please let us know by emailing your thoughts and ideas using our contact details.