Just Aromatherapy's Help & Info Section (Shipping, Payment Details etc see below)

UK Shipping is £2.49 per order (FREE over £35 for UK orders) and will be posted within 24/48 hours and usually the sameday when received by 2pm.

Republic of Ireland Shipping is £10.50 per order (FREE over £65 for Ireland orders) and will be posted within 24/48 hours. Republic of Ireland orders are usually shipped by DPD.

We mostly post orders by Royal Mail, UPS and DPD. Depending on the Country, Size and weight of the order.

International and Europe shipping is also avaliable (please see below).

Dear Just Aromatherapy Customer

We are committed about bringing you the best aromatherapy and home fragrance products online. And we want to keep you coming back! And where possible we have tried to ensure that most of the contact you would want with us can be done conveniently online. Your convenience is a very important thing for us. If you have any suggestions or need help on shipping, then simply contact us (our contact details are on the top of each page.

Making a Purchase

Making a purchase could not be easier. Just browse the shop, and click on any items that you wish to buy or to get more details. Remember there are no extras to pay for. Prices on our website are the only prices you pay, with no VAT added at the checkout.

When you find a product you want to buy:

Enter the quantity you wish to buy in the "Quantity" box (just above the add to your shopping cart button) and then click the "Add To Your Shopping Cart" button which places your selection into the shopping cart. You can take the shopping cart to the till at anytime, by clicking on "Checkout" (located on the top of every page).

When you have finished shopping, click the "Checkout" link at the top of the page, you will then be asked a few simple details that we need to be able to complete your order, like your delivery location (country and whether you need it to be delivered to an address that's different to your registered cardholder address).

Then click on "Continue" to move through the checkout and secure payment process. When you have completed your order you will receive a confirmation by e-mail. The e-mail will list the products you have purchased, your order total and the delivery address. Please double-check the information and if anything is wrong, please contact us using the contact link above.

Your personal details are kept safe at all times - and all products are in stock and ready for despatch unless otherwise stated.

Payment Methods & Ways To Pay.

We accept all major payment types including credit/debit cards and PayPal. You have the option to select your preferred payment method at the checkout.

Paying by credit or debit card: Once you arrive at the checkout, select "WorldPay (Pay Securely By WorldPay Using Your Credit Or Debit Card)" you will then be taken to the Worldpay secure payment page. Once you have confirmed your order you will be emailed a receipt for your records. We accept all major credit and debit cards, processed securely by WorldPay, including:

Debit Cards: Visa Electron, Visa Delta, Switch, Maestro and Solo.
Credit Cards: Visa, MasterCard, JCB, EuroCard and American Express.

Your card statement will show a payment to "Just Aromatherapy". All your personal and card details will be kept secure at all times. For more information on our security, see the credit card security section.

Paying by PayPal: We now accept PayPal as a method of payment. PayPal is a secure payment system and uses SSL technology to keep your information safe.

Simply select "PayPal (Pay Securely By PayPal Using Your Credit Or Debit Card)" when at the checkout. You will be taken to the PayPal site to log into your account to make your payment using your account. (Please note: you do not need to have a PayPal account to pay by PayPal. Simply select, pay by credit/debit card when you arrive at the PayPal web site and then follow the instructions). When you have completed your order PayPal will then send you a confirmation of your order by email.

Your PayPal account will show a payment charge to "Just Aromatherapy".

Please click here to visit the PayPal website.

Shipping & Handling

UK Delivery costs and options.

Please Note: We post all orders by Royal Mail, DPD and UPS, depending on the weight and size of the parcel. We post within 24/48 hours and we usually try to post orders the same day when we receive your order by 2pm. Delivery costs for all Uk orders are £2.49 per order and Free for orders £35 and over.

Not at home during the day? If you're out when the postman calls, don't panic! Royal Mail will leave a card telling you where you can pick up your parcel or how to arrange for redelivery at a time convenient for you. However, remember you can also have your parcel delivered to an alternative address if you prefer. Just fill in the desired address in the Delivery Address section at the checkout.

Please click here to visit the Royal Mail website.

Republic of Ireland Shipping

Republic of Ireland Shipping is £10.50 per order (FREE over £65 for Ireland orders) and will be posted within 24/48 hours. Republic of Ireland orders are usually shipped by DPD and arrive in 3 - 6 Working Days.

International Delivery costs and options.

We deliver to Europe, and other countries such as Australia, Canada and the USA. We deliver to the following countries: UK, Austria, Australia, Belgium, Cyprus, Czech Republic, Canada, Denmark, Estonia, Falkland Islands (Malvinas), Finland, France, Germany, Greece, Hungary, Hong Kong, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand (Aotearoa), Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, USA, Vatican City State (Holy See).

European Standard Delivery - Royal Mail Airmail, UPS or DPD Depending on the size and weight of the order: We offer delivery by Airmail to most European addresses. Delivery takes 3 - 8 working days.

Airmail to European addresses costs just £14.99.

USA, Canada and other Worldwide Delivery - Delivery to the USA and Canada is by Royal Mail Airmail, UPS or DPD. Delivery takes 3 - 8 working days.

Royal Mail Airmail to USA & Canada costs just £24.95.

Other Worldwide Addresses We Deliver To: Delivery to Australia, Falkland Islands (Malvinas), Hong Kong, Israel, Japan and New Zealand (Aotearoa). Delivery is by Royal Mail Airmail, UPS or DPD. Delivery takes 3 - 8 working days.

Royal Mail Airmail to other worldwide addresses listed above costs just £24.95.

Worldwide Addresses Not Listed Above: Royal Mail Airmail, UPS or DPD to other Worldwide addresses not listed above costs no more than £32.99. Delivery is 3 - 8 working days.

To avoid disappointment and delays, you can only order items on this website that we have in stock.

When items are in stock you will see the "Add To Your Shopping Cart" button.

We have a stock control system built into our website, so that when we are out of stock of an item the add to your shopping cart button (above) is automatically removed, preventing you from being able to order, and in its place will be the words out of stock (below). This ensures that customers are unable to order goods we don't have in stock and, preventing disappointment.

When items are out of stock you will see the words "Out Of Stock" replacing the "Add To Your Shopping Cart" button.

Our website tells you if an item is out of stock. We receive new stock every week, so there should never be long to wait if what you want is out of stock. But if for any reason your chosen item is not in stock, we will back order, you will always be emailed with the option to cancel your order or choose an alternative if you would rather not wait.

Tax Charges

We are not VAT registered. The prices you see on our website are the only prices you pay, with no hidden extras like VAT to pay at the checkout.

Secure ordering

For secure online ordering always look for the golden padlock and check your browser starts with, https:// (s) stands for secure. Just Aromatherapy uses the latest security methods for private, secure online ordering.

Credit Card Security - Security at Just Aromatherapy.

We want you to feel confident about shopping online and Just Aromatherapy's electronic payment processes are certified by Thawte, the world's most respected certification body for secure online shopping. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations. We accept most credit and debit cards and ensure your transactions with us are safe, private and protected.

All Just Aromatherapy's online purchases and communication between the shopper and Just Aromatherapy take place in a safe environment using the latest security technology to protect you using 128 bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel across the Internet. That means that we only accept orders from web browsers that support Secure Socket Layer (SSL) technology, to ensure that the information passed is secure and tamper-proof. Most browsers above version 3 support this technology.

We link directly to Worldpay who are a division of The Royal Bank Of Scotland Group plc, where your details are then authorised and processed. This encryption makes it impossible for unauthorised parties to read the information you send. (in fact the only people that see the information are Worldpay and you), we at Just Aromatherapy never see you card details.

How do i know when the payment page is secure? You can see the page where you are asked for your card number is secure because the address in the address bar of your browser changes. Normally it starts with http:// but it will change to https:// (the "s" stands for "secure") and you will also see a golden padlock symbol in the bottom bar of your browser.

About WorldPay. (Our Electronic Payment Processes).

Worldpay is a division of the Royal Bank Of Scotland Group plc specialised in handling payments over the internet in a safe and secure way. Worldpay first provided internet payment services in 1994, making it one of the first providers of such services in the world.

Please click here to visit the Worldpay website.

The Royal Bank Of Scotland Group plc who own Wordlpay (our electronic payment processes) is the largest banking group in Scotland, the second largest in the Uk and Europe, and the fifth largest in the world by market capitalisation. It is the 14th largest company in the world according to Forbes Global 2000 rankings.

The Royal Bank Of Scotland Group plc operates a wide variety of banking brands offering personal and business banking, private banking, insurance and corporate finance throughout its operations located in Europe, North America and Asia. In the UK and Ireland the main subsidiary companies are: the Royal Bank Of Scotland plc; Natwest; Ulster Bank; Coutts. In the United States it owns Citizens Financial Group, the 8th largest bank in the country. Insurance companies include Direct Line, Privilege, Churchill and Lombard Direct.

Please click here to visit the Royal Bank of Scotland's website.

When shopping with Just Aromatherapy you are shopping in a safe, secure and private shopping environment, and all of your financial information is private and secure.

If you have questions regarding our online security policies, then please contact us for help.

Guarantee

Shop With Confidence: With Our 30 Day Returns Guarantee - No Questions Asked & No Quibbles!

We aim to provide our customers with complete satisfaction in the products and services we provide.

If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or refund - no questions asked, and no quibbles! so long as it is new and unused, and in it's original packaging and ruturned within 30 days. We cannot accept returns on used merchandise, custom made products and personalised items. Please see our returns section below for more information about returning items.

All our products come with a one year guarantee against manufacturer's faults. You can return any faulty item back to us within one year of despatch. We will happily refund the cost of your postage if the item you are returning is faulty.

This allows you to shop in complete confidence - buying online is no different from purchasing your goods from a retail store or a mail order catalogue.

Reaching Us & Contact Details

If you need to reach us, you can email, telephone or write to us by mail.

Order Enquiries: If you have a query about your order please contact us anytime.

General Enquiries: For information regarding stock availability, international shipping rates or clarification on product issues..

Product Advice: Are you confused about what would be the best product choice for you?:

Or use the contact us link located on the top of every page.

01664 669 522 - Monday to Friday.

Just Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.

Our Privacy Policy.

For a detailed description as to how we use the information we receive from you, what we do with it and what we definitely do with it, please click on the privacy policy link at the left of every page.

How to cancel an order.

Send us a message telling us you wish to cancel your order.

If your order has not been despatched, we will cancel your order and refund your payment immediately.

If your order has been despatched but not been delivered, please refuse the parcel when it arrives and it will be returned to us.

If your order has already been delivered, please return it (please see the returns section below for details) to the address below:-

Just Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.

Returns

How to return an item.

We're committed about bringing you the best aromatherapy and home fragrance products at great prices. But occasionally we do get things wrong or the item you receive is not quite what you hoped. If we've made a mistake, please accept our apologies.

Under the ''Consumer Protection (Distance Selling) Regulations 2000'' which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm you have the legal right to cancel your order and return goods back to us for any reason within seven working days from the receipt of goods (known as the cooling-off period).

If you are unhappy with your purchase for any reason, return it to us (in its original condition, unused with all tags attached) within 30 days and we’ll give you a full refund or exchange - no quibbles. At presant, Just Aromatherapy does not offer a free returns service.

To Return Goods, Simply Follow The Steps Below:

Package your goods safely and securely - use the original packaging if this is possible.

Please complete the returns slip on your invoice or delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you request an exchange please indicate which exchange item you require or alternatively, if you are choosing a different item, please advise the product name and size required.

Please note: if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will charge you accordingly. We do not charge postage for any exchange items being sent out to you.

If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.

Just Aromatherapy does not have a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Just Aromatherapy cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.

Our returns address is: Just Aromatherapy 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.

Refunds

The European Consumer Protection or (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. We guarantee it will be refunded - within three working days of us receiving your returned item or cancellation.

Our promise to you is that you will receive the highest level of service at all times.

If you have a problem with your order please contact us.

We will do our best to respond to your complaint within 24 hours, usually before or by the end of the working day.

We aim to resolve all complaints within 48 hours. We will keep you informed during the process.

Disclaimer: We do not accept liability for any consequential or incidental damages or for any other indirect, special or punitive damages whatsoever that arise out of or are related to the purchase or use of any products or services from the site through us. While we work hard to ensure that the content on the site is accurate and current, we can't guarantee that the content will be free from error. We exclude any liability for any errors and omissions on the site. The access or use by you of the contents of this website is entirely at your own risk. Just Aromatherapy is not responsible for the content of external internet sites. We do not make any representation or warranty and expressly disclaim any and all such warranties and terms in respect of any products, services, information or materials. Whilst we have made every effort to ensure that the contents of this web site are accurate in every particular, it is not intended to be regarded as a substitute for professional medical advice under treatment. You are urged to give careful consideration to any difficulties which you are experiencing with your own health and to consult your General Practitioner if uncertain as to its cause or nature. We cannot accept any legal responsibility for any health problem which results from use of the self-help methods described.

Our single aim is to run our online aromatherapy and home fragrance business better than others and that you "can't go wrong" choosing from Just Aromatherapy! we take our customers to be our judges. If you think we can do something better though, please let us know by emailing your thoughts and ideas using our contact details.