We are committed about bringing you the best aromatherapy and home fragrance products online. And we want to keep you coming back! And where possible we have tried to ensure that most of the contact you would want with us can be done conveniently online.
Making a purchase could not be easier. Just browse the shop, and click on any items that you wish to buy or to get more details. All deliverys costs to the UK mainland are just £2.49p. FREE over £35.
When you find a product you want to buy:
Enter the quantity you wish to buy in the "Quantity" box (just above the add to your shopping cart button) and then click the "Add To Your Shopping Cart" button which places your selection into the shopping cart. You can take the shopping cart to the till at anytime, by clicking on "Checkout" (located on the top of every page).
When you have finished shopping, click the "Checkout" link at the top of the page, you will then be asked a few simple details that we need to be able to complete your order, like your delivery location (country and whether you need it to be delivered to an address that's different to your registered cardholder address).
Then click on "Continue" to move through the checkout and secure payment process. When you have completed your order you will receive a confirmation by e-mail. The e-mail will list the products you have purchased, your order total and the delivery address. Please double-check the information and if anything is wrong, please contact us.
Please Note: We post all orders by Royal Mail, DPD and UPS, depending on the weight and size of the parcel. We post within 24/48 hours and we usually try to post orders the same day when we receive your order by 2pm. Delivery costs for all Uk orders are £2.49 per order and Free for orders £35 and over.
Not at home during the day? If you're out when the postman calls Royal Mail will leave a card telling you where you can pick up your parcel or how to arrange for redelivery at a time convenient for you. However, remember you can also have your parcel delivered to an alternative address if you prefer. Just fill in the desired address in the Delivery Address section at the checkout.
Republic of Ireland Shipping is £17.99 per order (FREE over £125 for Ireland orders) and will be posted within 24/48 hours. Republic of Ireland orders are usually shipped by DPD and arrive in 3 - 6 Working Days.
International Delivery costs and options.
We deliver to most of Europe, and many other countries in the checkout.
European Standard Delivery - Royal Mail Airmail, UPS or DPD Depending on the size and weight of the order: We offer delivery by Airmail to most European addresses. Delivery takes 3 - 8 working days.
Airmail to European addresses costs just £17.99.
We receive new stock every week, so there should never be long to wait if what you want is out of stock. But if for any reason your chosen item is not in stock, we canl back order, you will always be emailed if the item is out of stock.
We accept all major payment types securely including credit/debit cards and PayPal. You have the option to select your preferred payment method at the checkout.
Paying by credit or debit card and PayPal: Once you arrive at the checkout, select "(SagePay Secure Card Payment or by PayPal)" you will then be taken to the secure payment page. Once you have confirmed your order you will be emailed a receipt for your records. We accept all major credit and debit cards including PayPal, that are processed securely including:
Debit Cards: Visa Electron, Visa Delta, Switch, Maestro and Solo.
Credit Cards: Visa, MasterCard, JCB, EuroCard and American Express.
All your personal and card details will be kept secure at all times.
Shop With Confidence - With Our 30 Day Returns Guarantee - No Questions Asked & No Quibbles
We aim to provide our customers with complete satisfaction in the products and services we provide.
With us you have 30 days to cancel your order and return goods back to us for any reason. Please follow the procedures below to cancel your order or/and to return your goods. Please contact us using the contact information below if you need any help at anytime.
If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or refund - no questions asked, and no quibbles! so long as it is new and unused, and in it's original packaging and ruturned within 30 days.
We will happily refund the cost of your postage if the item you are returning is faulty, unsuitable or incorrect.
If you need to reach us, you can email or write to us.
Or use the contact us link, located on the top of every page.
By Post: Just Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
Who are we.: When we refer to 'we' in this policy, we are referring to Just Aromatherapy 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE. For the purposes of this policy, Powells Aromatherapy T/A Just Aromatherapy is the Data Controller. The Data Controller is the person(s) who determine how your personal data is controlled within the company.
Introduction: Just Aromatherapy is committed to complying with the General Data Protection Regulation (GDPR) 2018. This policy provides information as to how we collect and use personal data, and what your rights are.
What information do we collect and hold
When placing an order with us or registering for an account we collect the following information.
- Name, Address, Postcode, Country, Telephone Number, Mobile No, and E-Mail Address.
- We may gather information including the device type, browser, IP address, and how you use our web site.
When you make a payment for an order, we use third party payment processors. We do not store or collect your payment details. This information is provided directly to our third party payment processors. The payment processors we use are Paypal and Nochex.
When you contact us through our customer support for an enquiry or a problem with a product or an order, we will collect certain personal information to order to fulfil the support.
We do NOT collect sensitive information such as race, ethnicity, religious beliefs, or any lifestyle information.
How do we use the information
We will only use your personal information for legitimate purposes
- To fulfil the contract between yourselves and the company
- To comply with our legal and regulatory obligations
We use the information to process the orders you place with us through any of our portals.
We use the information to register you as a new customer.
We process your payments and refunds if applicable.
To analyse how you use our web site so that we may improve our services to you. These statistics helps us review our
business, but in no way identifies you personally.
To administer and protect our business.
To contact you about our products and services, if you have provided consent.
We may use the information to provide customer support where you have requested such by telephone or by e-mail, or to investigate and resolve a problem you have raised.
For security purposes, we may use the information provided to verify accounts and to prevent fraudulent activity.
We may use your personal information to recover money owed to us, where applicable.
Who do we share the information with.
We may share your personal information with the following third parties. We will only share sufficient information to enable them to provide the service and complete the task.
Service suppliers which enable us to fulfil our contractual obligations with you. This will include our carriers such as Royal Mail, and other carriers we may use.
If you have opted in for a newsletter, we share limited information with our e-mail marketing providers such as Mailchimp, so that we can send the newsletters.
We may share information with other service providers who provide us with IT support.
Professional bodies who support our business including bankers, accountants, and insurers.
Government authorities, including HM Revenue & Customs, to comply with regulatory requirements.
Credit reference agencies, whereby the customer has applied for credit, and has provided us with consent.
Keeping you informed about our products and services.
Where you have explicitly provided consent, we may frequently send you e-mails about our products and services.
At any time you may withdraw consent by e-mailing us via our contact form.
How long we keep the information for.
We only retain your personal data for as long as is necessary for us to comply with our legal obligations.
We are required by law to keep certain information, such as contact and transaction information for a minimum of six years for accounting and tax purposes.
Data used for web site tracking is held for a much shorter period of time, and does NOT hold any information which can personally identify you.
Lawful basis for processing data.
We are required by law to define our legal grounds for processing your personal data. We may process your personal data for more than one lawful basis, and these are explained below.
Processing Information to Fulfil a Contract.
When you create an account with us, or buy a product from us, you enter into a contract with us. In order for us to fulfill that contract we need to process the information you provide us. We process your information on the basis there is a contract between us. We will continue to process this information until the contract between us comes to a satisfactory end.
Processing Information with Your Consent.
When you access our web site or send us an enquiry via e-mail, you implicitly provide consent for us to use your personal information in one way or another.
When you request information about our products and services, by telephone or e-mail, you implicitly provide consent for us to contact you with a response.
We will always seek explicit consent whenever sending you marketing materials by e-mail.
Processing Information for Legitimate Interests.
We may process your personal information for the legitimate interest of
Record-Keeping and administration of the business
To help analyse how customers use of services, and help us improve our web site
To help form a more effective marketing strategy
To recover debts where applicable
Protecting the legal rights of all parties
Protecting your interests where we have a duty to do so
Processing Information for Legal Obligations.
We have certain legal obligations for processing your information. This will include the maintenance of records for tax purposes.
We may also be required by law to provide information to the authorities if we are legally requested.
You have the right, under certain circumstances, under the data protection laws. These include
Access to your own information
Correction of your own personal data
Removal of your information
Restrict the processing of your personal data
Right to withdraw consent
If you wish to exercise your rights, you can contact us via our online contact form. We are required to action your request within one month. However, if the work is unduly complex or there are multiple requests we may extend the period. If this is the case we will explain our reasons why.
We will not charge you a fee unless the requests are excessive or unfounded. If we have to charge you a fee, we will inform you and the reasons why.
If you find you are not satisfied with our actions, you can contact us via our online contact form. Beyond this you have the right to make a complaint to the Information Commissioner.
Further information about your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
Transfer of your Information.
The information we collect may be transferred, or stored, at a destination outside the European Economic Area (EEA). It may be processed by one of our service suppliers in order to fulfil an order or provide support services. Under these circumstances, we will ensure that we only work with responsible service suppliers.
Links to other web sites.
Our web site may contain links to external web sites which are not operated by us. We would advise you to review the privacy policies of those web sites. We cannot be held responsible for any policies of these third party web sites.
We use Google Analytics to analyse the use of our web site. This is a service offered by Google that tracks and reports website traffic. The data contained in these cookies used is anonymous, and does not identify who you are.
You can opt-out of this by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Cookies are small pieces of data sent from a web site and stored on the user's computer by the user's web browser while the user is browsing.
The types are cookies we use are.
These cookies allow you to navigate our site and add items to the basket.
These cookies allow us analyse how you, the customer, uses the site, so that we can improve the experience.
These cookies assist in the security of your browsing.
By using our web site, you agree to the use of these cookies. However, you may, if you wish, disable or delete these cookies, by changing the settings in your browser. This will vary amongst browser's, but a simple google search "disable cookies" will show you how.
We are committed to protecting your personal data. We use various up to date security features in house, and follow stringent procedures in order to protect your information.
Access to your information is limited to employees and service providers on a need to know basis, and strictly follow our instructions.
Browsing on our web site, and entering personal data, is protected by 256-bit SSL encryption.
Our payment providers are also PCI-DSS complaint.
We have put procedures in place to deal with suspected data breaches. We will rapidly notify you and the Information Commissioner of any data breach.
Right to Complain.
If you are still unhappy with the way we process your information, you have the right to complain to the Information Commissioner at https://ico.org.uk/concerns/.
. using our contact form
. Telephone: +44 01664 669522
. Mail: Just Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE.
How to cancel an order.
With us you have 30 days to cancel your order and return goods back to us for any reason. Please contact us using the contact information below if you need any help at anytime.
Send us a message telling us you wish to cancel your order.
If your order has not been despatched, we will cancel your order and refund your payment immediately.
If your order has been despatched but not been delivered, please refuse the parcel when it arrives and it will be returned to us.
If your order has already been delivered, please return it back to us at: Just Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
How to return an item.
If you are unhappy with your purchase for any reason, return it to us (in its original condition, unused with all tags attached) within 30 days and well give you a full refund or exchange - no quibbles
To Return Goods:
Package your goods safely and securely - use the original packaging if this is possible.
Please let us know which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you request an exchange please indicate which exchange item you require or alternatively, if you are choosing a different item, please advise the product name and size required.
Please note: if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will charge you accordingly.
Please take your parcel to the post office and request the standard delivery service. We will happily refund the cost of your postage if the item you are returning is faulty, unsuatable or was incorrectly sent.
Our returns address is: Just Aromatherapy 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
Disclaimer. We do not accept liability for any consequential or incidental damages or for any other indirect, special or punitive damages whatsoever that arise out of or are related to the purchase or use of any products or services from the site through us. While we work hard to ensure that the content on the site is accurate and current, we can't guarantee that the content will be free from error. We exclude any liability for any errors and omissions on the site. The access or use by you of the contents of this website is entirely at your own risk. Just Aromatherapy is not responsible for the content of external internet sites. We do not make any representation or warranty and expressly disclaim any and all such warranties and terms in respect of any products, services, information or materials. Whilst we have made every effort to ensure that the contents of this web site are accurate in every particular, it is not intended to be regarded as a substitute for professional medical advice under treatment. You are urged to give careful consideration to any difficulties which you are experiencing with your own health and to consult your General Practitioner if uncertain as to its cause or nature. We cannot accept any legal responsibility for any health problem which results from use of the self-help methods described.